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General information

UBB Pensions makes every effort to protect your data and your security when using our services is of the utmost importance to us. Regardless of the security measures that the company implements, using services on the Internet still carries risks that you can protect yourself from. Through the information on this page, we hope to help you in this regard. You will find information about this here:

  • How UBB Pensions communicates with its customers;
  • How to find out if the site you are visiting is secure;
  • How to protect yourself and your personal data from online threats.

How does UBB Pensions communicate with its customers?

UBB Pensions sometimes sends emails to its customers, but how can you tell the difference between an email from us and an email from a third party claiming to be us?

At UBB Pensions we follow strict rules when communicating with you:

- We will never, under any circumstances, ask you to confirm your login details: username, password, PIN or other confidential information.

- We will never, under any circumstances, send you links to sites where you enter your login details or other confidential information.

If you are in any doubt that an email has been sent by UBB Pensions, you can always contact us by email at clients@ubb-pensions.bg or by telephone on 0800 11 464.

How do you know if the site you are visiting is secure?

When you visit our website, you need to make sure that the link to it is secure, and that it is indeed the correct UBB Pension address. Our site is easily identifiable and is located at www.ubb-pensions.bg, not at similar spelling addresses as are often used to mislead malicious third parties.

Make sure:

- The Internet address (URL) begins with https://


- Your browser correctly recognizes the secure link by displaying a small padlock icon in the address input bar (the exact position of the padlock varies depending on the browser type and version).

If you click on the padlock icon, you will get additional information about the security certificate. There is an indication of who owns the site - it must be KBC/ a KBC company. Make sure the details are correct and the certificate is valid.

If your browser warns you of a problem with the certificate or the secure connection, you should stop using the site immediately and contact us.

Advance fee fraud

There is a so-called 'advance fee scam' whereby emails sent to thousands of addresses offer large sums of money in return for an advance payment of just a modest 'fee' to cover legal costs, account opening and customs fees. Sometimes the money is offered as lottery winnings for which you never bought a ticket. Sometimes it's held in accounts abroad, but because the account holder doesn't have access to it, you're offered a percentage of the money in exchange for your help. In both cases, different fees are paid upfront.

Do not reply to such letters. They are part of a scam scheme and you will never get the money promised.

We are obliged to warn you because we are aware that the criminals who carry out these scams may use the company's name for their frauds.

How can we protect ourselves and our personal information from online threats?

Be careful with your personal data

Your username, password, PIN, electronic certificate or other confidential information is the key to your online security. Never, under any circumstances, give them to third parties, include them in an email or save them in easily accessible places. Be especially careful about storing documents that contain your personal data and sharing information on social networks where it can be used by malicious third parties. Remember that it is your responsibility to keep your access details confidential.

Take care of your computer security

Whether it's your desktop, laptop, tablet or other mobile device, keeping it properly maintained is crucial to your online security. For this:

- Always install updates to the operating system and software you use. Often, these updates prevent breaches in the systems in question.
- Install and keep your computer's antivirus system up to date.
- Install and maintain an updated firewall on your computer.
- Install programs only from proven and verified sources that you can trust.

Beware of spam

- Use a spam filter to avoid even showing such messages.
- Never reply to spam email, this will mark your email address as active and result in you receiving many more unwanted messages.
- If you do read a spam message, remember: if something sounds too good to be true, it probably isn't.


Last modified on: 19.01.2022